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"Team 321ski"

FAQ

(also see to the right)

"I'm nervous of changing companies!"

We know, change can be scarey. But we have many happy clients who have done exactly that and never looked back. Our team, resorts and service speak for themselves. The law of averages clearly says you won't regret it!

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"Why you guys?"

We are proven in delivering safe school ski trips. We know what's involved as teachers. We provide you with everything you need. We also know exactly how busy you are.

why 321ski?

"When do we get the templates and RMS?"

321ski will only release these documents at the confirmed launch date. You will be issued with a login and password to access your unique updated documents.

"I need to make changes to my booking!"

321ski understands changes will happen. We try to make it as easy as possible to change details for you.

terms and conditions

Book in Confidence - You are Covered

The 321ski COVID Guarantee

Covid-19 has changed the school travel industry significantly and we understand school and parent concerns in booking ahead.

At 321ski we want you to be confident in booking new future trips. We want you to know that your payments are protected moving forward and once in resort that we are making sure that COVID-19 procedures are being followed.

Our Guarantee To You: Simple

1. Receive a full refund

Full refund if the school decides to cancel within 30 days of departure**

2. Postpone to a later date

Postpone the trip to a later date until at least 30 days prior to departure**

**Terms and Conditions apply. Please see below for details.

1. Refund**

Group cancellations only. Individual cancellations are bound by standard terms and conditions

FCDO advises against travel to your destination, or a country you have to travel through to reach your destination

DfE advises against overnight residential/overseas school trips to your destination

Quarantine is required upon arriving in your destination or upon returning home from your destination

2. Postponement**

321ski will look to keep the pricing as identical as possible

Should there be any additional costs such as new flights we will discuss this with you before amending the booking

General Terms

Cancellations made more than 30 days prior to departure will be subject to our normal terms and conditions

Only applies to bookings made between 01/01/2021 to 31/07/2021

Extra Safeguards

As full members of the School Travel Forum, all of our approved suppliers are required to follow a checklist process to ensure infection control and client safety.

These new measures are designed to safeguard our school groups with deep cleaning and social distancing, and new procedures from staggered meal times to contactless payments.

For our coach suppliers, they are bound by new COVID regulations designed to minimise risk.

At 321ski we have worked alongside our suppliers to create new itinieries, processes and measures to minimise risk to our clients.

FAQ

If you can't find your answer in our FAQ section please go to 'get in touch' - don't be shy!

FAQ...

FAQ

(also see to the left)

"I've never done a ski trip before!"

You will be dealing with other teachers when you chat with us. We will guide you each step of the way.
contact us

"What can we expect in resort?"

321ski provides you with a dedicated ski rep. Use them as much or as little as you like. Find out more below.
in resort

"What is your smallest group size?"

We provide varying free places and costs for different sized groups. We know you may not necessarily get the numbers you want.
small groups

"Do you do an in-school service?"

321ski is very happy to visit you onsite should you wish. Those schools that request this often choose a pre-departure parent evening to introduce us.

"How many free places do I get?"

1:10 for air and 1:8 for coach travel. Terms and conditions apply.
terms and conditions

"How quickly do you get back to me?"

Our teachers are surprised how quickly we reply. Generally we get back to you with a quote within the day, and all other correspondence within an hour or so. We like to be tested...
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