Frequently Asked Questions

We hope that the following information will help answer any questions you have. If you don't find what you're looking for please download our FAQs.pdf "(click here)", or contact us by phone, or get in touch via the 'get in touch' link above.

Downloadable Documents

You will have access to our extensive downloadable teacher portal once you have a booking confirmed, or immediately prior subject to a confirmed assembly date. These are copyright of 321ski and are only to be legally used for your ski trips with 321ski.

They are particularly useful for new teachers, or schools embarking on their first ski trip for a while, but all teachers find they save hours of time (recently we've been it'll save you up to 9 hours).

Accommodation

Beds are singles and bunks will be used in most multi-bedded rooms.

Damages must be settled in full by the individual, party leader or school prior to departure, and with the hotel direct. Under no circumstances will 321ski provide funds or accept responsibility. Should there be no obvious culpit the school as a whole will be deemed to be responsible.

Food bought elsewhere from the hotel cannot be subsequently eaten within your booked hotel. As the majority of our school ski trips are fullboard there really should be no need to spend extra money to eat!

Fire Drill may take place in the first few days of your stay. As a matter of course we ask all Party Leaders to check the fire escape routes and routine with their school party.

Towels and soap are provided in hotels and apartments although 321ski recommend that school parties take their own. Linen is changed once a week, generally, and rubbish is thrown out daily.

Single rooms for teachers are strictly limited and are subject to availability. As with all school ski trips, accommodation is normally in multibedded rooms and separated by gender and student/staff. 321ski always tries to secure single and twin rooms for teachers but this cannot be guaranteed and should not be relied upon. Often there may be a supplement payable should a single become available.

Brochure and Quote Accuracy

321ski reserves the right to change any details of a potential booking up until the actual booking made. Please ensure you are happy and revise all details at the point of booking.

Coaches

Coaches used by 321ski are designed for long distance continental travel. WCs on board these coaches are, however, designed for emergencies only. Please use the refreshment stops provided.

Coach departures may be early in the morning or mostly during the last working day of school term time. This is due to ferry crossing times which are released in early Autumn for the following ski season.

Facilities as advertised

Every effort is made to ensure the resort and accommodation is as advertised when gone to print. However, owners of advertised hotels and other suppliers of facilities may decide to make repairs or overhaul certain areas of their premises without our knowledge, and with little if any notice. This may affect your experience. If 321ski hear of such developments and we believe it may significantly affect your enjoyment we will do our best to advise you.

Insurance

321ski offers a great insurance package underwritten by Endsleigh. This is available, often as a supplement, as part of our packages. However it may be a good idea to check your own school insurance.

What's NOT included!

Please be familiar with what is not included on our ski trips. Our SkiEssentials package covers all that which is required, but there are certain aspects that are extra that some schools opt for, but most don't. The Get-a-Quote page has all details.

Meals

Our meals are produced locally and reflect local culture. This means that continental breakfasts will be served, often with limited options for some dietary concerns. 321ski regret that strict Kosher, Muslim or Vegan diets can not be catered for in the purest form, but an alternative will be offered. It is important to advise 321ski of any special dietary concerns and needs from the outset.

Official documents

It is the individual's responsibility to ensure their Passport, EHIC, Visa (if required) and any other official document are current and worthy of the school ski trip. 321ski will not accept any responsibility or liability if you are refused access or entry to any transport or country.

Payments

As trip leader you are responsible for the finances of the trip to be paid by the required deadlines. Following on our own experiences with school finance 321ski only accepts payment by BACS or cheque.

Ski lessons - pupils and teachers

Generally we provide lessons for pupils up to a 1:12 ratio - in line with professional associations - and often lower. We do not include teachers within these lessons as our experience have shown that often colleagues 'float' between groups.

Tickets

It is essential that airline tickets reflect EXACTLY the passport name of the individual. You will be responsible for all costs incurred in name changes or amendments. For some airlines these costs can be substantial so it is vital to get it right on the booking form.

VAT

All prices include VAT as per the HMRC Tour Operators Margin Scheme. This VAT is non-reclaimable by any school and all invoices issued are therefore not VAT Invoices.

Financial Protection

All trips are covered by 321ski ATOL 10431 (if Air) or bonding via IPP (if coach).

School Travel Forum/Learning Outside of the Classroom Badge holders

321ski are full members of the School Travel Forum , and hold the Learning Outside of the Classroom Badge. This means that we are audited for Safety Management Systems and we are committed to deliver as per "what's on the tin".

Ski Passes and What's Required

Many ski passes now require passport photos and/or 5Euro deposits, particularly for the new magnetic type passes. We recommend all skiiers take both with them as regulations do sometimes change without notice.

Multi-Occupancy Rooms

Accommodation used on school trips are typically simple but comfortable. To ensure we offer the best price to your school we accommodate pupils in 2,3,4,5 or 6 bedded rooms. Accompanying adults should expect to share.

Lifts and snow resources

Ski lifts and other snow resources are operated by third parties and as such no responsibility can be taken by 321ski for any withdrawal of services.

Reps

Our reps are dedicated to you, so will stay, ski and sleep in the same hotel. Ordinarily they are serving teachers or school expeditoin leaders, and understand they will work hard for you. We do not employ younger, gap year students and we attract the highest calibre of candidate by offering the highest paid packages in the industry. Most schools find them particularly useful with après-ski entertainment. Most trip leaders feedback that we have the best, hardest working reps in the business.

Top Tips for Teachers

We provide a "Trip Leaders for school ski trips" date breakdown sheet and "Top Ten Tips for School Ski Trip Leaders" to help you. We hope you find them useful!